Frequently Asked Questions
Ticket Information FAQs
If you made your purchase through our ticket office, we have a record of it under your name on the train manifest. Simply show proper identification to the ticket clerk, and you will be given your tickets.
Yes, just make your purchase as normal and give the reservationist the name of the person’s name picking up the tickets. Then give the confirmation number to the individual picking up the tickets. Our ticket agents will check the manifest, and distribute the tickets.
Advance ticket purchases are good until ten (10) minutes before the departure time of the train you have booked. As long as you arrive at the Ticket Office to pick up your tickets by then, you should have no problem getting aboard.
Seating is General Admission right now. Your ticket guarantees the car you choose but not your seat. Due to covid-19 we will be seating groups to ensure distancing is maintained.
Refunds are permitted up to 24 hours prior to your excursion. Please notify our Call Center or Ticket Office immediately to insure timely processing. Any cancellations within 24 hours of the event may be subject to a processing fee.
Riding The Train, Equipment FAQs
None of the cars on the train are air-conditioned. During the colder months, and especially for our Polar Express trains, all cars are heated.
We have two enclosed cars with heat. The remaining excursion cars have roofs and sides, but no glass in the windows (“open air”) to allow everyone the opportunity to view the scenery along the route.