Frequently Asked Questions

Ticket Information FAQs

If you made your purchase through our ticket office, we have a record of it under your name on the train manifest. Simply show proper identification to the ticket clerk, and you will be given your tickets.

Yes, just make your purchase as normal and give the reservationist the name of the person’s name picking up the tickets. Then give the confirmation number to the individual picking up the tickets. Our ticket agents will check the manifest, and distribute the tickets.

Advance ticket purchases are good until ten (10) minutes before the departure time of the train you have booked. As long as you arrive at the Ticket Office to pick up your tickets by then, you should have no problem getting aboard.

Seating is General Admission right now. Your ticket guarantees  the car you choose but not your seat. Due to covid-19 we will be seating groups to ensure distancing is maintained. Special event trains the seat you choose during purchase is the seat you will be assigned and the seating can not be changed for any reason.

Tickets can be exchanged based on availability prior to departure.  Late arrivals can not be refunded or exchanged.  Please notify our Call Center or Ticket Office immediately to insure timely processing.  Special event trains including Polar Express are non refundable.  Tickets can be exchanged based on availability.

Riding The Train, Equipment FAQs

45 Minute trip down, 45 Minute trip back.

Coach seating does not include table cars and that 1st class is not cars 3 and 5.

None of the cars on the train are air-conditioned. During the colder months, and especially for our Polar Express trains, all cars are heated.

All cars now have windows, they may be opened or closed depending on the riders preference. 

Henderson Street beside depot is handicap only parking all others should park in gravel lot or at the factory across the street.

Customers requiring wheelchair accommodations should contact the ticket office for reservations.

Yes there is wifi.